Return and Refund Policy
Thank you for shopping at Flaky Jeans (https://flakyjeans.com). If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
1.1. Eligibility: You may return new, unworn, and unwashed items purchased from Flaky Jeans within 7 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
1.2. Non-Eligible Items: Some items are not eligible for return, including but not limited to:
- Items marked as final sale
- Customized or personalized items
- Underwear or swimwear (for hygiene reasons)
1.3. Return Process: To initiate a return, please contact our customer service at [contact email] to obtain a return authorization. You will be responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
2. Refunds
2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 days. Please note that shipping costs are non-refundable, except where the return is due to our error.
3. Exchange
3.1. We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
4. Damaged or Defective Items
4.1. If you receive a damaged or defective item, please contact us immediately at [info@flakyjeans.com]. We will work with you to resolve the issue promptly.
5. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at: info@flakyjeans.com